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Customers who purchased caps are not included in the scope of the review unless they complain to their bank during the course of the independent review and are non-sophisticated customers.
If you do make a complaint it will be considered in the same way as the other interest rate hedging products (except structured collars) category. However, if you complain after the independent review, your complaint will be dealt with in accordance with the banks’ usual complaints handling procedures.
Our experienced team of specially-trained clerks make instructing a 3PB Direct barrister simple. Watch our video for a step-by-step guide on how to work with us to achieve a resolution to your legal issue.
We’ll be here every step of the way to support and guide you through the legal challenges at hand.