If you would like to know more please have a look at the following related services pages or get in touch
Customers who purchased caps are not included in the scope of the review unless they complain to their bank during the course of the independent review and are non-sophisticated customers.
If you do make a complaint it will be considered in the same way as the other interest rate hedging products (except structured collars) category. However, if you complain after the independent review, your complaint will be dealt with in accordance with the banks’ usual complaints handling procedures.
For help and advice please contact Phil Alden on 03333 231 586 or email us.
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