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Under the Financial Services Authority Redress Scheme, if you have bought a structured collar from Barclays, HSBC, Lloyds or RBS, the bank should contact you to explain whether you fall within the scope of the review (i.e. whether you are considered sophisticated or not).
If you fall within the scope of the review then you may need to respond to requests for information from your bank. The bank should then propose fair and reasonable redress, which is reviewed and agreed by an independent reviewer.
If you agree to the redress proposal then you will be issued with a final redress proposal.
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